It’s always nice to stumble upon an unexpected DEAL when you’re at a store. But what about a cashier’s error? Do you consider it a lucky break if a cashier makes a mistake in your favor . . . or do you speak up?
In a survey, 33% of people admit that they have remained silent when a cashier failed to ring up an item during checkout.
37% say they’ve accidentally left a store without paying for an item. 27% say they feel guilty when that happens . . . 22% feel embarrassed . . . and 12% admit they feel happy they received something without paying for it.
58% of people who say they accidentally left without paying go back to either return the item or pay for it. Younger adults are especially likely to make things right . . . and men are more likely to go back than women.
Overall, 30% of Americans say they’ve shoplifted before. That’s up from 23% in 2024. Among those who’ve shoplifted, 37% say they did so within the past year. And most people blame current economic conditions.